Factory Direct Craft Supply, Inc. Privacy Policy

Last Modified

2026-03-16

Introduction

Factory Direct Craft Supply, Inc. (“Factory Direct Craft,” “Corporation,” “Company,” “Our,” “We,” and “Us”) respects your privacy and is committed to protecting your privacy through Our compliance with this Privacy Policy (the “Policy”). The words “you” and “your” refer to you as a visitor of Our Websites (defined below). This Policy should be read in conjunction with Our Terms of Use, into which this Policy is incorporated by reference.

This Policy describes:

• The types of information We may collect from you or that you may provide when you visit the website https://factorydirectcraft.pro/index.php (the “Website”) as well as any other websites directly owned by, or operated by or on behalf of, Factory Direct Craft where this Policy is linked (collectively, “Our Websites”); and

• Our practices for collecting, using, maintaining, protecting, and disclosing that information.

This Policy does not apply to information We collect offline or through any other means, including on any other websites, stores, or other domains where this Policy is not linked or that are maintained or operated by third parties or Our affiliates. Our websites may link to third party websites and services, but these links are not endorsements of these sites and this Policy does not extend to them. Because this Privacy Policy is not enforced on these third party websites, We encourage you to read any posted privacy policy of the third party website before using the service or site and providing any personal information.

Please read this Policy carefully to understand Our policies and practices regarding your information and how We will treat it. If you do not agree with Our policies and practices, then please do not use Our Websites. By using Our Websites, you agree to the terms of this Policy. This Policy may change from time to time (see below, “Changes to this Policy”). Your continued use of Our Websites after We make changes is deemed to be acceptance of those changes, so please check the Policy periodically for updates.

Information We Collect and How We Collect It

Personal Information. To ensure that We provide you with the best possible experience, We will store, use, and disclose personal information about you in accordance with this Policy. Personal information is information that identifies, relates to, describes, references, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular user, household or device (“Personal Information”). The Personal Information that We may receive and collect depends on what you do when you visit Our Websites.

Information of Other Individuals. You may have the opportunity to provide information of other individuals. When providing such information, you are solely responsible for obtaining the necessary consents and authorizations from any individuals in accordance with applicable data security laws and regulations, and We shall not be responsible or held liable for your failure to obtain the necessary consents.

Credit Card Information. Please note that for any credit card information provided on Our Websites, We utilize a trusted third-party PCI-DSS compliant payment processor to process all of your transactions and such payment processor collects and maintains the necessary Personal Information needed to necessitate such transactions. We do not maintain any credit card information on Our systems.

Aggregated and De-Identified Data. We may also collect, use, and disclose aggregated and de-identified data such as statistical or demographic data for any purpose. Aggregated and de-identified data could be derived from your Personal Information but is not considered Personal Information under applicable law, as this data will not directly or indirectly reveal your identity. However, if We combine or connect aggregated or de-identified data with your Personal Information so that it can directly or indirectly identify you, We treat the combined data as Personal Information which will be used in accordance with this Policy.

Free-Text Boxes. This information that you provide in each case will vary. In some cases, you may be able to provide Personal Information via email or free text boxes, such as when contacting Us to request further information. When providing your Personal Information, please provide only relevant information and do not provide unnecessary sensitive information, such as Social Security numbers, credit card information, or other sensitive data, unless required for Our services.

Username and Password. We may ask you to create a username and password that should only be known to you.

Recording Use of Our Websites. We partner with trusted third-party vendors to analyze performance and traffic of Our Websites. This may include things like buttons you click, mouse movements and other behavior on Our Websites, date and time of access, pages visited, web beacons, and cookie or pixel tag information. Please see the “Automatic Information Collection” section below to learn more about cookies, pixels tags, and analytic technologies.

Online Chat Features. We may partner with a trusted third-party vendor to provide you with chat features to better assist you. When using the chat features, please only provide necessary information and do not provide sensitive information. For recordkeeping, training, and quality assurance purposes, We or Our third-party vendor may record and maintain a transcript of any communications in the chat.

Information We May Collect on Our Websites

As mentioned above, you may have the opportunity to provide Personal Information on Our Websites, this Personal Information includes but is not limited to the following:

We may obtain the Personal Information listed above from the following categories of sources:

• Directly from you. For example, when you:

  • Register yourself with Our Websites;

  • Subscribe to Our emails;

  • Place an online order;

  • Review or comment on Our products; or

  • Fill out Our contact form for more information.

• Indirectly from you. For example, through information We collect from you in the course of providing Our services to you.

• Directly and indirectly from activity on Our Websites. For example, from website usage details that are collected automatically. For more information on automatic information collection, please review the “Cookies and Similar Technologies” section below.

• Third Party Sources. We may collect information about you from third party sources, such as Our business partners.

Cookies and Similar Technologies

In addition to the information that you provide to Us, We may also collect information about you during your visit to Our Websites or while you engage with one of Our marketing campaigns. We collect this information using automated tools that are detailed below. These tools may collect information about your behavior and your computer system. Information like your Internet address (IP Address), device identifier, browser type and language, operating system, date and time stamp, session ID, internet service provider, data regarding network-connected hardware, the pages you have viewed, and the actions you have taken while on Our Websites.

We may use this automatically collected information to: (i) conduct analyses about Our Websites; (ii) associate the different devices you use; (iii) remember your browser or device; (iv) remember your preferences and interactions; (v) deliver relevant advertisements or other content; (vi) market Our services to you; (vii) collect information about Our Websites and services; and (viii) log activity on Our Websites. We may use these technologies for providing Our Websites, services, security, authentication, analytics, product or service improvement, advertising, fraud detection, and for other similar purposes.

We also may use these tools in connection with Our email marketing campaigns to allow Us to understand what links you click on and what content is of interest to you. Factory Direct Craft also may collect information from commercial sources to enrich and verify the information that you have provided or that We have collected about you. This information will help Us to ensure that We have accurate records, and will provide Us with the ability to keep your information up to date. In some cases, We may use this commercial information to determine something about you. For example, We may use your IP address to calculate your approximate geographic location.

Some of the tools We use to automatically collect information about you may include:

(a) Cookies. A “cookie” is a small data file transmitted from a website to your device's hard drive.

Cookies are usually defined in one of two ways and Factory Direct Craft may use either or both of them:(1) Session cookies, which do not stay on your device after you close your browser, and (2) Persistent cookies, which remain on your device until you delete them or they expire.

(b) Analytics Services. Our Websites may use Adobe, Bing, Facebook Connect, Google Analytics, Google Audiences, Meta, LinkedIn, Pinterest, Snapchat, TikTok, Twitter, and others for audience measurement and analytics purposes. These analytics services may use cookies or similar technologies to collect information to help Us analyze users and how they use Our Websites. The information collected by these technologies is used to assess how often you visit Our Websites, what pages you view when you visit Our Websites, and what other websites you visited before coming to Our Websites. Information generated by these services may be transmitted to and stored by these providers and they may use this information for purposes such as evaluating your use of Our Websites, compiling statistics reports on Our Websites’ activity, and providing other services relating to Our Websites’ activity and other internet usage. You may review Google’s data privacy practices for Google Analytics and data privacy practices for Google Tag Manager. To opt out of being tracked by Google Analytics, you may download and install the Google Analytics Opt-out Browser Add-on.

(c) Advertising Services. We may use service providers and partners to serve advertisements on Our behalf on the Our Websites and across the internet, and to track and report on the performance of those advertisements. These service providers may include Adobe, Google Ads (formerly Google Adwords), Microsoft Advertising (formerly Bing Ads), Facebook, LinkedIn, Pinterest, Snapchat, Tapad, Twitter, and others. These entities may use cookies or similar technologies to identify your device when you use the Our Websites and interact with Our electronic communications and ads, as well as when you visit other online services. Data collected and maintained by such third-party ad providers will be subject to the privacy policies and legal terms of those providers. You may learn more about online interest-based advertising by visiting this Federal Trade Commission website.

(d) Web Beacons. A Web Beacon is an electronic image. Web Beacons can track certain things from your computer and can report activity back to a web server allowing Us to understand some of your behavior. If you choose to receive emails from Factory Direct Craft, We may use Web Beacons to track your reaction to Our emails. We may also use them to track if you click on the links and at what time and date you do so. Some of Our marketing partners may use Web Beacons to track your interaction with online advertising banners on Our Websites. Please note that any image file on a webpage can act as a Web Beacon.

(e) Embedded Web Links. Links provided in Our emails and in some cases on third party websites may include tracking technology embedded in the link. The tracking is accomplished through a redirection system. The redirection system allows Factory Direct Craft to understand how the link is being used by email recipients.

Some of these links will enable Factory Direct Craft to identify that you have personally clicked on the link and this may be attached to the Personal Information that We hold about you. This data is used to improve Our service to you and to help Us understand the performance of Our marketing campaigns.

Of course, if you do not wish to have cookies on your devices and/or if you would like to opt out of interest-based advertising, you may use the cookie management tools on Our Websites, where available, including by clicking on the “Manage Cookies” and “Do Not Sell or Share My Personal Information” links and making the relevant selections. You may also turn cookies off by modifying your internet browser’s or device’s settings. Please refer to the help section of your browser or mobile device for additional information. Your browser or mobile device may also offer add-ons, plugins, or extensions to manage cookies, local storage objects, scripts, or similar technologies mentioned in this Policy. Apple and Android mobile devices each generate an advertising identifier that can be accessed by apps and used by advertisers in much the same way that cookies are used on websites. Each operating system provides options to limit tracking and/or reset the advertising ID. However, by disabling cookies on your browser or device, you may be prohibited from full use of Our Websites’ features or lose access to some functionality.

You may also opt out of receiving interest-based advertisements from other companies that perform interest-based advertising services who are members of the Digital Advertising Alliance (DAA) by visiting the DAA website or YourAdChoices. If you are located in Canada, you can visit the Digital Advertising Alliance of Canada. If you are located in Europe, please visit the European Digital Advertising Alliance. Please note that when using the ad industry opt-out tools described above, you may need to execute opt-outs for each browser or device that you use. Opting out of interest-based advertising does not mean you will no longer see advertising online, but it does mean that the companies from which you opt out will no longer show ads that have been tailored to your interests. If you use industry opt-out tools, your opt out will only apply to companies who are participating in those industry organization tools.

Online Shopping Facilities

In some cases, We will partner with a third party service provider to facilitate Our online shopping services. Information collected during your shopping experience is in some cases maintained and processed by the third party operating the online shopping facility. In these cases, their privacy policy will apply, and We encourage you to make yourself aware of it in advance of placing an order. These third parties will usually share information with Us about your transaction, and We will store this information if they do so.

In order to most efficiently serve you, credit card transactions and order fulfillment are handled by established third party bank, process agents, and distribution institutions. They receive the information they need to verify and authorize your credit card transactions and to ship your order. When We collect credit card information for online purchases, We do so through our payment processors as described in more detail in the “Information We Collect and How We Collect It” section above.

Children’s Information and Privacy

Factory Direct Craft does not actively seek to gather information from individuals under the age of eighteen (18). We do not target Our products or services to minors and would not expect them to be engaging with Our Websites or services. We would encourage parents and guardians to provide adequate protection measures to prevent minors from providing information unwillingly on the internet. If We are aware of any Personal Information that We have collected about individuals under the age of eighteen (18), We will endeavor to delete it.

How We Use Your Information

The information We gather and you provide is collected and used to provide you information and the products and services you request, in addition to various other purposes, including, but not limited to:

• Security, credit, or fraud prevention purposes;

• Provide service and support for products that you own;

• Provide marketing communications that are effective and optimized for you;

• Keep you up-to-date with the latest benefits available from Factory Direct Craft;

• Avoid sending you something that will not be of interest;

• Define what content you might be interested in;

• Personalize your website experience;

• Measure performance of marketing programs;

• Invite you to participate in competitions;

• Learn about your behavior and try to improve what We do for your benefit;

• Contact you about services and offers that are relevant to you;

• Display testimonials, reviews, or recommendations on Our Websites with the express consent of the owner of that statement;

• Improve the content, functionality, and usability of Our Websites;

• Improve Our products and services;

• Improve Our marketing and promotional efforts;

• De-identify information We collect about You and use it for any purpose in accordance with applicable law; and

• Any other purpose identified at the point of data collection, in an applicable privacy notice, in a click-through agreement, or in any other agreement between you and Us.

Although We use your name and email address to inform you about future products and services, you can always unsubscribe from receiving any marketing emails via the unsubscribe option in any such marketing email you receive from Us.

Duration. The length of time Factory Direct Craft intends to retain Personal Information, including sensitive personal information, if any, is for as long as reasonably necessary to carry out Our intended business purpose for such information.

How We Disclose Your Information

Factory Direct Craft does not sell your Personal Information to any third party. We may disclose your Personal Information to a third party for a business purpose, including the following categories of third parties:

• Our Affiliates. We may disclose the information collected through Our Websites with Our affiliates, subsidiaries, and other related entities in order to provide Our products, services and effective customer support.

• Third-Party Service Providers. We disclose Personal Information collected through Our Websites with third-party Service Providers (defined below) who act for or on behalf of Factory Direct Craft. These third parties may need information about you to perform their functions. “Service Providers” may include suppliers, dealers, distributors, companies and consultants that provide website hosting, payment processing, website and data analytics, order fulfillment, information technology and related infrastructure support, customer service, email delivery, and auditing.

Except as described in this Policy We will not disclose your information with third parties without your notice and consent, unless it is under one of the following circumstances:

• Legal Reasons. We may disclose your information for the following legal reasons:

  • Respond to duly authorized information requests from law enforcement or other governmental authorities;

  • We believe disclosure is reasonably necessary to comply with any law, regulations, subpoena, or court order;

  • Investigate and help prevent security threats, fraud, or other malicious activity;

  • Enforce/protect the rights and properties of Factory Direct Craft or its subsidiaries;

  • Enforce Our agreements or policies; or

  • Respond to an emergency that We believe in good faith requires Us to disclose such information to assist in preventing the death or serious bodily injury of any person or Factory Direct Craft employee.

• Sale of Business or Merger. There are circumstances where Factory Direct Craft may decide to buy, sell or reorganize business in selected countries. Under these circumstances it may be necessary to disclose or receive Personal Information with prospective or actual purchasers, partners or affiliates. In such instances Factory Direct Craft will seek to ensure that all information is used in accordance with this Policy.

• In Aggregate or De-Identified Form. We may aggregate or otherwise anonymize the data We collect for purposes of analytics, research, marketing and other business interests of Factory Direct Craft. Such use shall not include Personal Information or information that can identify you as an individual or reasonably be used to identify you.

Your Communication Preferences

Factory Direct Craft wants to provide you with relevant information that you have requested.

If We provide subscription-based services, such as email newsletters, We will allow you to make choices about what information you provide at the point of information collection or at any time after you have received a communication from Us while you are subscribed to the service. Transactional or service-oriented messages, such as delivery confirmation messages, are usually excluded from your preference, as they are not intended to be for the purposes of marketing communications, and rather to fulfill a service you have requested.

Email newsletters will not be sent to you unless you consent to receive such a newsletter. After you request to receive these emails, you may opt out of receiving them by selecting the “Change preferences” or “unsubscribe” link, or by following the opt-out instructions included in each email communication. Please note that by opting out or unsubscribing you may affect other services which you have requested We provide to you where email communication is a requirement of the service provided. Even if you opt out of receiving marketing material, We may still need to contact you with important information about your account and/or respond to your requests or questions.

The communication that you receive from Factory Direct Craft will be in accordance with your preferences and this Privacy Policy. Some of the communications you receive could include automatic information collection tools.

Text Messaging

You may have the opportunity to receive SMS or “text” messages, pre-recorded voice messages or auto-dialed phone calls from Factory Direct Craft, its affiliates and related entities as well as third parties. Such messaging may be used to authenticate your identity or mobile device, as well as provide you informational updates about services or products you may have requested. In providing your mobile device number or cell phone number to Factory Direct Craft, you knowingly consent to such communications from Factory Direct Craft or for Factory Direct Craft to use your cell phone number or mobile device number. In providing your number, you represent that you have the authority to agree to receive text messages at the telephone number that you provide to Factory Direct Craft, or from which you sent the text message request to us. You further acknowledge that: (a) no purchase is required to opt into this service; (b) you may opt out at any time by following the instructions provided in Our communications to you; and (c) your receipt of text messages may result in separate charges from your mobile provider.

Any such communications you receive from Us will be administered in accordance with your preferences and this Policy.

Access, Collect and Delete Your Personal Information

If We provide you the option to create an account, you can access, correct, or delete some of the Personal Information We have collected or that you have provided to Us by logging into your account and accessing the information displayed in your profile or account settings. If you do not have an account with Us, please contact Us at [email protected] to request the access, correction, or deletion of your Personal Information. Before We can process your request regarding your Personal Information, We may need to verify your identity to ensure the security and integrity of your Personal Information. Additionally, certain laws and regulations may require Us to retain specific Personal Information or limit the scope of your request, even after verification. In such cases, We will inform you about any restrictions that apply.

Your Rights Under State Law

California

Shine the Light Law. Pursuant to California Civil Code Section § 1798.83, we will not disclose or share your personal information with third parties for the purposes of third-party marketing to you without your prior consent.

• Do Not Track Signals. Other than as disclosed in this Policy, Our Websites do not operate any differently when receiving Do Not Track ("DNT") signals from your internet web browser.

Nevada

Nevada law permits customers in Nevada to opt out of the sale of certain kinds of Personal Information. We do not sell your Personal Information to third parties as defined in Nevada law. If you are a Nevada resident and have any questions, you can contact Us at [email protected].

Your Consumer Rights

Some state laws in the United states provide consumers with additional rights with respect to their “Personal Information” (also known as “personal data”), as those terms are explicitly defined under those applicable state laws. Such state laws may include, but are not limited to, the California Consumer Privacy Act of 2018, as amended by the California Privacy Rights Act of 2020, the Colorado Privacy Act, the Connecticut Data Privacy Act, the Delaware Personal Data Privacy Act, the Indiana Consumer Data Protection Act, the Iowa Consumer Data Protection Act, the Kentucky Consumer Data Protection Act, the Maryland Online Data Privacy Act, the Minnesota Consumer Data Privacy Act, the Montana Consumer Data Privacy Act, the Nebraska Data Privacy Act, the New Hampshire Data Privacy Act, the New Jersey Data Privacy Act, the Oregon Consumer Privacy Act, the Rhode Island Data Transparency and Privacy Protection Act, the Tennessee Information Protection Act, the Texas Data Privacy and Security Act, the Utah Consumer Privacy Act, and the Virginia Consumer Data Protection Act (collectively, the “U.S. State Privacy Laws”). Any Personal Information We collect is collected for the commercial purpose of effectively providing Our services to you, as well as enabling you to learn more about, and benefit from, Our services. If you reside in a state that provides additional rights with respect to your Personal Information, you may exercise each of your rights as identified below, subject to Our verification of your identity.

1. Access: You have the right to request that We disclose certain information to you about Our collection, use and disclosure of your Personal Information.

2. Opt out of Profiling, Sale, or Sharing of Personal Information. When applicable, you have the right to request that We do not sell your Personal Information, share your Personal Information for targeted advertising, or use your Personal Information for profiling. We may use your personal information for targeted advertising, which may be considered a sale of personal information under some state privacy laws. You may opt out of targeting advertising using the cookie management tools on Our Websites, where available, including by clicking on the “Manage Cookies” and “Do Not Sell or Share My Personal Information” links and making the relevant selections.

3. Portability. Upon request and when possible, We can provide you with copies of Your Personal Information. When such a request cannot be honored, We will advise you accordingly.

4. Deletion. You have the right to require that We delete any of your Personal Information, subject to certain exceptions.

5. Third-Party Disclosures. You have the right to request that We provide you with a list of parties or categories of parties to which We disclosed Personal Information. If you live in Minnesota or Oregon, you may have the right to request a list of third parties to which we disclosed Personal Information. If you live in Delaware or Maryland, you may have the right to request a list of the categories of third parties to which We disclosed your Personal Information. This Policy is intended to satisfy your right relating to the categories of third parties.

6. Non-Discrimination. If a consumer exercises his or her rights under applicable U.S. State Privacy Laws, We shall not discriminate against that consumer by denying Our goods or services, charging different prices or rates to similarly situated consumers, providing a different level or quality of Our goods or services, or taking any other adverse action.

7. Exercising your rights. If you are a consumer that has rights under applicable U.S. State Privacy Laws who chooses to exercise the rights listed above, you can:

1. Submit a request via email at [email protected]; or

2. Call Us at 1-800-252-5223 to submit your request.

If you are a resident of California and wish to exercise your right to delete your Personal Information, you may also visit Our California Data Removal Request page at This Link - California Data Removal Request to submit your request.

Only you, or someone legally authorized to act on your behalf, may make a request related to your Personal Information. If an authorized agent makes a request on your behalf, We may require proof that you gave the agent permission to submit the request.

Upon receiving your request, We will confirm receipt of your request by sending you an email confirming receipt. To help protect your privacy and maintain security, We may take steps to verify your identity before granting you access to the Personal Information. In some instances, such as a request to delete personal information, We may first separately confirm that you would like for Us to in fact delete your personal information before acting on your request.

We will respond to your request within forty-five (45) days. If We require more time, We will inform you of the reason and extension period in writing. You may have the right to appeal Our decision regarding your request. If you would like to appeal Our decision, please contact Us using the contact information provided above.

In some cases Our ability to uphold these rights for you may depend upon Our obligations to process Personal Information for security, safety, fraud prevention reasons, compliance with regulatory or legal requirements, or because processing is necessary to deliver the services you have requested. Where this is the case, We will inform you of specific details in response to your request.

Location of Our Websites and Services

We do not warrant or represent that this Policy or Our use of your Personal Information complies with the laws of every jurisdiction. Furthermore, to provide you with Our services, We may store, process, and transmit information in the United States and other locations around the world, including countries that may not have the same privacy and security laws as yours. Regardless of the country in which such information is stored, We will process your Personal Information in accordance with this Policy.

For Website Visitors Outside the United States

Under the (i) General Data Protection Regulation (Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016, or “GDPR”), (ii) Data Protection Act 2018, (iii) the GDPR as it forms part of the law of England and Wales, Scotland and Northern Ireland (i.e., “UK GDPR”) as provided in the Data Protection Act 2018, and (iv) any other applicable data protection legislation of any other country or jurisdiction (collectively “International Data Protection Laws”) individuals have specific rights with respect to their Personal Information, or “personal data” as defined under the International Data Protection Laws. For the purposes of this Policy, Factory Direct Craft operates as a data controller. Any personal data We collect from you is processed in the United States and under the terms of this Policy.

Any personal data We collect from you is processed in the legitimate interest of Our business and providing Our services to you as the lawful means of such processing. You may always withdraw your consent to Our use of your personal data as described below. We will only retain your personal data for the time necessary to provide you the information and services to which you have consented, to comply with the law, and in accordance with your rights below.

The Data Controller is:

Name: Factory Direct Craft Supply, Inc.

Address: 8715 Maltbie Rd.

Dayton, Ohio 45458

Email Address: [email protected]

You can exercise any of the following rights, subject to verification of your identity, by directly making changes in Our Website or notifying Us as described below.

1. Access.  You may request a copy of the personal data that you have provided to Us or that We have processed about you.

2. Automated Processing and Decision-Making. You may request that We stop using your personal data for automated processing, such as profiling.

3. Correction or Rectification. You can correct the personal data that you have provided to Us or that We have processed about you by logging into Our Website and visiting your account profile page or emailing Us at [email protected]

4. Restrict Processing. When applicable, you may restrict the processing of your personal data by submitting a request via email to [email protected]. In your email, please explain how you wish Factory Direct Craft to restrict processing of your personal data. When such restrictions are not possible, Factory Direct Craft will advise you accordingly.

5. Object to Processing. When applicable, you have the right to object to the processing of your personal data by submitting a request via email to [email protected]. When such objections are not possible, Factory Direct Craft will advise you accordingly.

6. Portability. Upon request, and when possible, Factory Direct Craft can provide you with copies of your personal data. You may submit a request via email to [email protected]. When such a request cannot be honored, Factory Direct Craft will advise you accordingly.

7. Withdraw Consent. At any time, you may withdraw your consent to Our processing of your personal data through this Website by notifying Us via email at [email protected].

8. Erasure. If you should wish to cease use of Our Website and have your personal data deleted from Our Website, then you may submit a request by emailing Us at [email protected] or, if an EU resident, you may submit a request via Our GDPR Personal Data Removal Request page at This Link - GDPR Removal Request. To submit your request through the linked form, you will need to provide your email address used for your account creation or order, select the country associated with your account, and verify you are not a bot or automated submission. When such restrictions are not possible, Factory Direct Craft will advise you accordingly.

Exercising your rights. If you are a data subject that has rights under the International Data Protection Laws, who chooses to exercise the rights listed above, you can submit your requests as listed above or, if not listed, you can submit a request via email at [email protected].

Submit Complaints or Questions: If you wish to raise a complaint on how We have handled your personal data, you can contact Us as described below. If you reside in a European Union member state or the United Kingdom, you may also lodge a complaint with the supervisory authority in your country.

Keeping Your Personal Information Secure

Factory Direct Craft has implemented commercially reasonable measures designed to secure any information, both Personal Information and non-Personal Information, stored by the Website against accidental loss and from unauthorized access, use, alteration, and disclosure. We employ physical, technical, and administrative procedures to safeguard the information that We collect to prevent unauthorized access or disclosure. You may utilize a username and password to enjoy Our Websites. It is your responsibility to keep confidential your username and password. When We collect or transmit information over the internet We protect it through the use of encryption, such as the Secure Socket Layer (SSL) protocol. All of Our information is stored in secure facilities with limited access and stringent security procedures.

Feedback

We welcome inquiries or feedback on the services or products you might use or like to use. Any inquiries, feedback, suggestions, or ideas you provide to Us (collectively, “Feedback”) will be treated as non-proprietary and non-confidential. Your Feedback on or through Our Websites may be available to others who visit Our Websites. In addition, We may use your Feedback in advertising campaigns and other promotions. We may or may not use your name in connection with such use, and We may or may not seek your consent before using the Feedback for such purposes. Therefore, you should have no expectation of privacy with respect to your Feedback on or through Our Websites. You should not submit any content you do not wish to make available to the general public, and you must take special care to make sure your Feedback complies with Our Terms of Use or other applicable agreements. All terms and conditions of Our Terms of Use apply to Feedback on or through Our Websites. In particular, your Feedback must not violate the privacy or other rights of others. You may not use false identifying information or contact information, impersonate any person or entity, or otherwise mislead Us as to the origin of any Feedback.

Connecting with Social Media Networks

We may provide features on Our Websites that allow you to share and connect through social networks such as Facebook, YouTube, Pinterest, and Instagram. These features connect with the services provided by the social networks and therefore the privacy controls in place are those of the social networks. We encourage that you, before engaging with any of these tools, review the privacy settings of your social profiles and also to read the privacy policies of the networks in question. These social features often store information about you and the things that you share or comment upon.

If you share any of your Personal Information through a public forum or social network enabled feature on Our Websites this information could be read by anyone. Factory Direct Craft therefore is not responsible for the Personal Information you choose to submit in these forums and any access to or use of that information.

Changes to this Policy

If We make any changes to this Policy they will be posted on this page. You can get to this page from any of Our Websites by clicking on the Privacy Policy link (usually at the bottom of the screen). We will always date these changes (reported in the “Last Revised” block above) so you know if you are looking at a changed version.

How to Contact Us

We value your opinions and welcome your feedback. To contact Us about this Privacy Policy or your Personal Information, please contact Us at:

Factory Direct Craft Supply, Inc.

ATTN: Privacy Policy

8715 Maltbie Rd.

Dayton, Ohio 45458

[email protected]

In your correspondence, please ensure that you inform Us that your request pertains to information protection and privacy so that it is routed to the correct team.